:root {
  --paper: #f7f3ea;
  --paper-deep: #eee6d7;
  --surface: #fffdf8;
  --ink: #1c2020;
  --muted: #626a68;
  --line: #ddd3c2;
  --green: #236d62;
  --green-dark: #173f3b;
  --indigo: #44496f;
  --amber: #c98e34;
  --rose: #a85763;
  --shadow: 0 24px 70px rgba(37, 33, 24, 0.12);
}

* {
  box-sizing: border-box;
}

html {
  scroll-behavior: smooth;
}

body {
  margin: 0;
  background: var(--paper);
  color: var(--ink);
  font-family: ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  font-size: 16px;
  line-height: 1.6;
  letter-spacing: 0;
}

body.nav-open {
  overflow: hidden;
}

img {
  display: block;
  max-width: 100%;
}

a {
  color: inherit;
}

.skip-link {
  position: fixed;
  left: 16px;
  top: 16px;
  z-index: 100;
  transform: translateY(-140%);
  border-radius: 6px;
  background: var(--ink);
  color: var(--surface);
  padding: 10px 14px;
  text-decoration: none;
}

.skip-link:focus {
  transform: translateY(0);
}

.section-shell {
  width: min(1120px, calc(100% - 40px));
  margin: 0 auto;
}

.site-header {
  position: sticky;
  top: 0;
  z-index: 50;
  border-bottom: 1px solid rgba(255, 255, 255, 0.18);
  background: rgba(18, 24, 25, 0.78);
  color: #fffdf8;
  backdrop-filter: blur(18px);
  transition: background 180ms ease, box-shadow 180ms ease;
}

.site-header.is-scrolled {
  background: rgba(18, 24, 25, 0.94);
  box-shadow: 0 16px 40px rgba(12, 18, 20, 0.18);
}

.nav {
  width: min(1180px, calc(100% - 32px));
  min-height: 70px;
  margin: 0 auto;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 20px;
}

.brand {
  display: inline-flex;
  align-items: center;
  gap: 12px;
  font-weight: 800;
  text-decoration: none;
}

.brand-mark {
  width: 38px;
  height: 38px;
  flex: 0 0 auto;
  border: 2px solid rgba(255, 253, 248, 0.82);
  border-radius: 50%;
  object-fit: cover;
  object-position: center;
  background: var(--paper-deep);
  box-shadow: 0 0 0 1px rgba(201, 142, 52, 0.28);
}

.brand-name {
  white-space: nowrap;
}

.nav-links {
  display: flex;
  align-items: center;
  gap: 4px;
}

.nav-link {
  border-radius: 999px;
  padding: 9px 13px;
  color: rgba(255, 253, 248, 0.82);
  font-size: 0.92rem;
  font-weight: 700;
  text-decoration: none;
  transition: background 160ms ease, color 160ms ease;
}

.nav-link:hover,
.nav-link:focus-visible,
.nav-link.is-active {
  background: rgba(255, 255, 255, 0.12);
  color: #fffdf8;
}

.nav-cta {
  margin-left: 4px;
  background: #fffdf8;
  color: #172320;
}

.nav-cta:hover,
.nav-cta:focus-visible,
.nav-cta.is-active {
  background: var(--amber);
  color: #17130b;
}

.nav-toggle {
  display: none;
  width: 42px;
  height: 42px;
  border: 1px solid rgba(255, 255, 255, 0.24);
  border-radius: 8px;
  background: rgba(255, 255, 255, 0.08);
  color: #fffdf8;
  cursor: pointer;
}

.nav-toggle span {
  display: block;
  width: 18px;
  height: 2px;
  margin: 4px auto;
  border-radius: 2px;
  background: currentColor;
}

.hero {
  position: relative;
  min-height: 68svh;
  overflow: hidden;
  background: #151b1d;
  color: #fffdf8;
}

.hero-media {
  position: absolute;
  inset: 0;
  display: block;
  background-image: url("assets/support-operations-map.jpg");
  background-position: center -110px;
  background-repeat: no-repeat;
  background-size: cover;
}

.hero::after {
  position: absolute;
  inset: auto 0 0;
  height: 52%;
  content: "";
  background: linear-gradient(0deg, rgba(18, 24, 25, 0.94) 40%, rgba(18, 24, 25, 0));
  pointer-events: none;
}

.hero-content {
  position: relative;
  z-index: 1;
  padding-top: 88px;
  padding-bottom: 52px;
}

.eyebrow,
.section-kicker {
  margin: 0 0 14px;
  color: var(--amber);
  font-size: 0.78rem;
  font-weight: 900;
  letter-spacing: 0;
  text-transform: uppercase;
}

.hero-persona {
  display: flex;
  align-items: center;
  gap: 18px;
  margin-bottom: 20px;
}

.hero-persona .eyebrow {
  max-width: 540px;
  margin-bottom: 0;
  line-height: 1.45;
}

.profile-photo {
  width: 112px;
  height: 112px;
  flex: 0 0 auto;
  border: 4px solid rgba(255, 253, 248, 0.9);
  border-radius: 50%;
  object-fit: cover;
  object-position: center;
  background: var(--paper-deep);
  box-shadow: 0 20px 44px rgba(9, 14, 14, 0.32), 0 0 0 1px rgba(201, 142, 52, 0.35);
}

.hero h1 {
  max-width: 850px;
  margin: 0;
  font-size: 4.6rem;
  line-height: 0.98;
  letter-spacing: 0;
  overflow-wrap: break-word;
  text-wrap: balance;
}

.hero-lead {
  max-width: 700px;
  margin: 24px 0 0;
  color: rgba(255, 253, 248, 0.88);
  font-size: 1.28rem;
  line-height: 1.55;
}

.hero-actions,
.contact-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  margin-top: 30px;
}

.button {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 46px;
  border: 1px solid transparent;
  border-radius: 8px;
  padding: 11px 17px;
  font: inherit;
  font-weight: 850;
  text-decoration: none;
  cursor: pointer;
  transition: transform 160ms ease, background 160ms ease, border-color 160ms ease, color 160ms ease;
}

.button:hover,
.button:focus-visible {
  transform: translateY(-1px);
}

.button-primary {
  background: var(--amber);
  color: #17130b;
}

.button-secondary {
  border-color: rgba(255, 255, 255, 0.34);
  background: rgba(255, 255, 255, 0.1);
  color: #fffdf8;
}

.button-secondary:hover,
.button-secondary:focus-visible {
  border-color: rgba(255, 255, 255, 0.62);
  background: rgba(255, 255, 255, 0.16);
}

.button-ghost {
  border-color: var(--line);
  background: transparent;
  color: var(--ink);
}

.hero-signals {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 14px;
  max-width: 880px;
  margin: 34px 0 0;
  padding: 0;
  list-style: none;
}

.hero-signals li {
  min-height: 88px;
  border-left: 3px solid var(--amber);
  padding: 3px 18px 0 16px;
  background: rgba(14, 19, 20, 0.62);
  border-radius: 8px;
}

.hero-signals strong {
  display: block;
  color: #fffdf8;
  font-size: 1.75rem;
  line-height: 1;
}

.hero-signals span {
  display: block;
  margin-top: 8px;
  color: rgba(255, 253, 248, 0.78);
  font-size: 0.9rem;
  line-height: 1.35;
}

.section-band {
  padding: 84px 0;
}

.section-band-muted {
  background: var(--paper-deep);
}

.section-heading {
  display: flex;
  align-items: end;
  justify-content: space-between;
  gap: 30px;
  margin-bottom: 30px;
}

.section-heading h2,
.profile-copy h2,
.credential-column h2,
.values-layout h2,
.contact-panel h2 {
  max-width: 760px;
  margin: 0;
  font-size: 2.35rem;
  line-height: 1.08;
  letter-spacing: 0;
  text-wrap: balance;
}

.metric-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 16px;
}

.metric-card,
.strength-card,
.focus-panel,
.contact-panel,
.timeline-body,
.recognition-card {
  min-width: 0;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: var(--surface);
  box-shadow: var(--shadow);
}

.metric-card {
  min-height: 210px;
  padding: 24px;
  border-top: 5px solid var(--green);
}

.metric-card:nth-child(2) {
  border-top-color: var(--indigo);
}

.metric-card:nth-child(3) {
  border-top-color: var(--amber);
}

.metric-card:nth-child(4) {
  border-top-color: var(--rose);
}

.metric-card:nth-child(5) {
  border-top-color: var(--green-dark);
}

.metric-card:nth-child(6) {
  border-top-color: var(--indigo);
}

.metric-card:nth-child(7) {
  border-top-color: var(--amber);
}

.metric-card:nth-child(8) {
  border-top-color: var(--rose);
}

.metric-value {
  display: block;
  color: var(--green-dark);
  font-size: 2.15rem;
  font-weight: 900;
  line-height: 1;
}

.metric-card p {
  margin: 18px 0 0;
  color: var(--muted);
  overflow-wrap: break-word;
}

.before-after {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px;
  margin-top: 16px;
  padding-top: 16px;
  border-top: 1px solid var(--line);
}

.before-after-value {
  border-radius: 999px;
  padding: 4px 11px;
  font-size: 0.85rem;
  font-weight: 900;
}

.before-after-before {
  background: #f2e1e3;
  color: var(--rose);
  text-decoration: line-through;
  text-decoration-thickness: 1.5px;
}

.before-after-after {
  background: #e6f0e9;
  color: var(--green-dark);
}

.before-after-arrow {
  color: var(--muted);
  font-weight: 900;
}

.split-layout {
  display: grid;
  grid-template-columns: minmax(0, 1.45fr) minmax(280px, 0.55fr);
  gap: 36px;
  align-items: center;
}

.profile-copy p:not(.section-kicker) {
  max-width: 760px;
  margin: 18px 0 0;
  color: #434947;
  font-size: 1.05rem;
}

.focus-panel {
  padding: 28px;
  border-top: 5px solid var(--amber);
}

.focus-panel p {
  margin: 0 0 16px;
  color: var(--green);
  font-weight: 900;
  text-transform: uppercase;
}

.focus-panel h3 {
  margin: 0 0 18px;
  font-size: 1.45rem;
  line-height: 1.2;
}

.focus-panel span {
  color: var(--muted);
  font-weight: 750;
}

.strength-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 16px;
}

.strength-card {
  min-height: 250px;
  padding: 24px;
}

.strength-card span {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 42px;
  height: 42px;
  border-radius: 999px;
  background: #e6f0e9;
  color: var(--green-dark);
  font-weight: 900;
}

.strength-card:nth-child(2) span {
  background: #eceaf5;
  color: var(--indigo);
}

.strength-card:nth-child(3) span {
  background: #f7ead8;
  color: #795019;
}

.strength-card:nth-child(4) span {
  background: #f2e1e3;
  color: #7d3e48;
}

.strength-card h3 {
  margin: 24px 0 12px;
  font-size: 1.2rem;
}

.strength-card p {
  margin: 0;
  color: var(--muted);
  overflow-wrap: break-word;
}

.timeline {
  position: relative;
  display: grid;
  gap: 18px;
}

.timeline::before {
  position: absolute;
  top: 0;
  bottom: 0;
  left: 198px;
  width: 2px;
  content: "";
  background: var(--line);
}

.timeline-item {
  position: relative;
  display: grid;
  grid-template-columns: 180px minmax(0, 1fr);
  gap: 44px;
}

.timeline-item::before {
  position: absolute;
  top: 26px;
  left: 191px;
  width: 16px;
  height: 16px;
  border: 3px solid var(--paper-deep);
  border-radius: 50%;
  background: var(--green);
  content: "";
  z-index: 1;
}

.timeline-meta {
  padding-top: 20px;
}

.company-logo {
  display: block;
  width: min(150px, 100%);
  height: auto;
  margin-bottom: 14px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: var(--surface);
  box-shadow: 0 12px 28px rgba(37, 33, 24, 0.08);
}

.timeline-meta span,
.timeline-meta small {
  display: block;
  color: var(--muted);
  font-weight: 750;
}

.timeline-meta strong {
  display: block;
  margin: 8px 0;
  font-size: 1.1rem;
}

.timeline-body {
  border: 1px solid var(--line);
  border-radius: 8px;
  background: var(--surface);
  padding: 24px;
}

.timeline-body h3 {
  margin: 0 0 12px;
  font-size: 1.25rem;
  line-height: 1.3;
}

.timeline-earlier {
  display: grid;
  gap: 18px;
}

.timeline-earlier[hidden] {
  display: none;
}

.timeline-toggle {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  margin: 4px 0 0 224px;
  border: 1px dashed var(--line);
  border-radius: 8px;
  background: transparent;
  padding: 12px 18px;
  color: var(--green-dark);
  font: inherit;
  font-weight: 800;
  cursor: pointer;
  transition: border-color 160ms ease, background 160ms ease;
}

.timeline-toggle:hover,
.timeline-toggle:focus-visible {
  border-color: rgba(35, 109, 98, 0.5);
  background: #eaf3ee;
}

.timeline-toggle-icon {
  display: inline-flex;
  width: 18px;
  height: 18px;
  flex: 0 0 auto;
  align-items: center;
  justify-content: center;
  border-radius: 999px;
  background: var(--green);
  color: #fffdf8;
  font-size: 0.9rem;
  line-height: 1;
  transition: transform 160ms ease;
}

.timeline-toggle.is-open .timeline-toggle-icon {
  transform: rotate(45deg);
}

.role-stack {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 8px;
  margin: 0 0 18px;
  padding: 0;
  list-style: none;
}

.role-stack li {
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #f8f4ec;
  padding: 10px 12px;
}

.role-stack strong,
.role-stack span {
  display: block;
}

.role-stack strong {
  color: #2f3734;
  font-size: 0.92rem;
  line-height: 1.25;
}

.role-stack span {
  margin-top: 4px;
  color: var(--muted);
  font-size: 0.82rem;
  font-weight: 800;
}

.timeline-body p {
  margin: 0;
  color: #444a48;
  overflow-wrap: break-word;
}

.timeline-body > ul:not(.role-stack),
.role-detail ul {
  margin: 18px 0 0;
  padding-left: 20px;
  color: var(--muted);
  overflow-wrap: break-word;
}

.timeline-body > ul:not(.role-stack) li + li,
.role-detail ul li + li {
  margin-top: 8px;
}

.role-detail {
  margin-top: 22px;
  padding-top: 18px;
  border-top: 1px solid var(--line);
}

.role-detail h4 {
  display: flex;
  flex-wrap: wrap;
  align-items: baseline;
  gap: 10px;
  margin: 0;
  color: #2f3734;
  font-size: 1rem;
  line-height: 1.3;
}

.role-detail h4 span {
  color: var(--muted);
  font-size: 0.8rem;
  font-weight: 800;
}

.credentials-layout {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(300px, 0.75fr);
  gap: 46px;
  align-items: start;
}

.tag-cloud {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  margin-top: 28px;
}

.tag-cloud span {
  border: 1px solid var(--line);
  border-radius: 999px;
  background: var(--surface);
  padding: 8px 13px;
  color: #333936;
  font-weight: 800;
  overflow-wrap: break-word;
}

.credential-list,
.values-list {
  margin: 0;
  padding: 0;
  list-style: none;
}

.credential-list {
  border-top: 1px solid var(--line);
}

.credential-list li {
  border-bottom: 1px solid var(--line);
  padding: 15px 0;
  color: #3f4643;
  font-weight: 720;
  overflow-wrap: break-word;
}

.credential-link {
  display: inline-flex;
  align-items: center;
  margin-left: 10px;
  border: 1px solid var(--line);
  border-radius: 999px;
  padding: 4px 9px;
  background: var(--surface);
  color: var(--green-dark);
  font-size: 0.82rem;
  font-weight: 900;
  text-decoration: none;
  white-space: nowrap;
  transition: background 160ms ease, border-color 160ms ease, color 160ms ease;
}

.credential-link:hover,
.credential-link:focus-visible {
  border-color: rgba(35, 109, 98, 0.38);
  background: #eaf3ee;
  color: var(--green-dark);
}

.recognition-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 16px;
  margin-top: 38px;
}

.recognition-card {
  border: 1px solid var(--line);
  border-radius: 8px;
  background: var(--surface);
  padding: 24px;
  box-shadow: var(--shadow);
}

.recognition-card h3 {
  margin: 0 0 18px;
  font-size: 1.35rem;
  line-height: 1.2;
}

.values-layout {
  display: grid;
  grid-template-columns: minmax(0, 0.85fr) minmax(360px, 1fr);
  gap: 48px;
  align-items: center;
}

.values-list {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
}

.values-list li {
  border-left: 4px solid var(--green);
  border-radius: 8px;
  background: rgba(255, 253, 248, 0.68);
  padding: 15px 16px;
  color: #303734;
  font-weight: 850;
}

.values-list li:nth-child(2) {
  border-left-color: var(--amber);
}

.values-list li:nth-child(3) {
  border-left-color: var(--indigo);
}

.values-list li:nth-child(4) {
  border-left-color: var(--rose);
}

.contact-panel {
  padding: 48px;
  background:
    linear-gradient(135deg, rgba(35, 109, 98, 0.1), rgba(201, 142, 52, 0.12)),
    var(--surface);
}

.contact-panel p:not(.section-kicker):not(.copy-status) {
  max-width: 650px;
  margin: 18px 0 0;
  color: var(--muted);
  font-size: 1.05rem;
}

.contact .button-secondary {
  border-color: var(--line);
  background: var(--surface);
  color: var(--ink);
}

.button-icon {
  width: 48px;
  min-width: 48px;
  padding: 9px;
}

.button-icon img {
  width: 28px;
  height: 28px;
}

.social-button {
  border-color: var(--line);
  background: var(--surface);
}

.social-button:hover,
.social-button:focus-visible {
  border-color: rgba(35, 109, 98, 0.42);
  background: #f8fbf8;
}

.copy-status {
  min-height: 24px;
  margin: 14px 0 0;
  color: var(--green-dark);
  font-weight: 800;
}

.site-footer {
  border-top: 1px solid var(--line);
  background: #191f20;
  color: rgba(255, 253, 248, 0.78);
}

.footer-inner {
  display: flex;
  min-height: 74px;
  align-items: center;
  justify-content: space-between;
  gap: 20px;
  font-size: 0.92rem;
}

.reveal {
  opacity: 1;
  transform: none;
}

.has-js .reveal {
  opacity: 0;
  transform: translateY(16px);
  transition: opacity 520ms ease, transform 520ms ease;
}

.has-js .reveal.is-visible {
  opacity: 1;
  transform: translateY(0);
}

@media (prefers-reduced-motion: reduce) {
  *,
  *::before,
  *::after {
    scroll-behavior: auto !important;
    transition-duration: 0.001ms !important;
    animation-duration: 0.001ms !important;
    animation-iteration-count: 1 !important;
  }

  .reveal,
  .has-js .reveal {
    opacity: 1;
    transform: none;
  }
}

@media (max-width: 980px) {
  .hero h1 {
    font-size: 3.5rem;
  }

  .hero-lead {
    font-size: 1.12rem;
  }

  .section-heading {
    display: block;
  }

  .section-heading h2,
  .profile-copy h2,
  .credential-column h2,
  .values-layout h2,
  .contact-panel h2 {
    font-size: 2rem;
  }

  .metric-grid,
  .strength-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .split-layout,
  .credentials-layout,
  .values-layout,
  .recognition-grid {
    grid-template-columns: 1fr;
  }

  .timeline::before {
    left: 16px;
  }

  .timeline-item {
    grid-template-columns: 1fr;
    gap: 12px;
    padding-left: 44px;
  }

  .timeline-item::before {
    left: 9px;
  }

  .timeline-meta {
    padding-top: 0;
  }

  .timeline-toggle {
    margin-left: 44px;
  }
}

@media (max-width: 760px) {
  body.nav-open {
    overflow: hidden;
  }

  .nav {
    min-height: 64px;
    width: min(100% - 24px, 1180px);
  }

  .brand-name {
    max-width: 190px;
    overflow: hidden;
    text-overflow: ellipsis;
  }

  .nav-toggle {
    display: block;
  }

  .nav-links {
    position: fixed;
    inset: 64px 0 auto;
    display: none;
    flex-direction: column;
    align-items: stretch;
    gap: 6px;
    border-top: 1px solid rgba(255, 255, 255, 0.18);
    background: rgba(18, 24, 25, 0.98);
    padding: 16px 20px 22px;
  }

  .nav-links.is-open {
    display: flex;
  }

  .nav-link {
    border-radius: 8px;
    padding: 13px 14px;
  }

  .nav-cta {
    margin-left: 0;
  }

  .section-shell {
    width: min(100% - 28px, 1120px);
  }

  .hero {
    min-height: 64svh;
  }

  .hero-media {
    background-image: url("assets/support-operations-map-mobile.jpg");
    background-position: center top;
  }

  .hero-content {
    padding-top: 60px;
    padding-bottom: 30px;
  }

  .hero-persona {
    gap: 12px;
    margin-bottom: 16px;
  }

  .profile-photo {
    width: 72px;
    height: 72px;
    border-width: 3px;
  }

  .eyebrow {
    max-width: 19rem;
    line-height: 1.45;
  }

  .hero h1 {
    max-width: 9.5em;
    font-size: 2.2rem;
    line-height: 1.03;
  }

  .hero-lead {
    max-width: 21rem;
    margin-top: 18px;
    font-size: 1rem;
    line-height: 1.5;
  }

  .hero-actions,
  .contact-actions {
    gap: 10px;
    margin-top: 22px;
  }

  .button {
    width: 100%;
  }

  .contact-actions .button-icon {
    width: 56px;
    min-width: 56px;
    flex: 0 0 56px;
  }

  .hero-signals {
    grid-template-columns: 1fr;
    gap: 8px;
    margin-top: 22px;
  }

  .hero-signals li {
    min-height: 0;
    padding: 10px 14px;
  }

  .hero-signals strong {
    font-size: 1.35rem;
  }

  .hero-signals span {
    margin-top: 2px;
    font-size: 0.85rem;
  }

  .section-band {
    padding: 58px 0;
  }

  .metric-grid,
  .strength-grid,
  .values-list,
  .role-stack {
    grid-template-columns: 1fr;
  }

  .credential-link {
    width: max-content;
    max-width: 100%;
    margin: 8px 0 0;
  }

  .metric-card,
  .strength-card {
    min-height: 0;
  }

  .timeline-item {
    padding-left: 32px;
  }

  .timeline-toggle {
    margin-left: 32px;
    width: calc(100% - 32px);
  }

  .timeline-body {
    padding: 20px;
  }

  .contact-panel {
    padding: 28px 20px;
  }

  .footer-inner {
    display: grid;
    justify-content: start;
    padding: 20px 0;
  }
}

@media (max-height: 700px) and (max-width: 760px) {
  .hero {
    min-height: 72svh;
  }
}